Communication and negotiation are essential skill sets for any professional whose work may require the influencing of others. In this chapter concludes with discussions of how to improve communication in negotiation and special communication considerations.
General we can identify key aspect of communication in Negotiation by
1. Verbal Communication
Communication varies according to the formality of the negotiation situation. As the rules and procedures of negotiation, become increasingly detailed and specific, the impact of communication becomes less significant. In negotiation, language operations at two levels : the logical level (for proposals or offers) and the pragmatic level (semantics, syntax, and style). The meaning coveyed by a proposition or statement is a combination of one logical surface message and several pragmatic messages.
2. Nonverbal Communication
Nonverbal communication, or body language, is a vital form of communication. When we interact with others, we continuously give and receive countless wordless signals. All of our nonverbal behaviors-the gestures we make, the way we look, listen, move, and react tell the other person whether or not. The nonverbal signal we send either produce a sense of interest, trust, and desire for connection-or they generate disinterest, distrust, and confusion.
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