N : Chaper 6 : Communication

Communication and negotiation are essential skill sets for any professional whose work may require the influencing of others. In this chapter concludes with discussions of how to improve communication in negotiation and special communication considerations.
General we can identify key aspect of communication in Negotiation by
1. Verbal Communication
Communication varies according to the formality of the negotiation situation. As the rules and procedures of negotiation, become increasingly detailed and specific, the impact of communication becomes less significant. In negotiation, language operations at two levels : the logical level (for proposals or offers) and the pragmatic level (semantics, syntax, and style). The meaning coveyed by a proposition or statement is a combination of one logical surface message and several pragmatic messages.
2. Nonverbal Communication
Nonverbal communication, or body language, is a vital form of communication. When we interact with others, we continuously give and receive countless wordless signals. All of our nonverbal behaviors-the gestures we make, the way we look, listen, move, and react tell the other person whether or not. The nonverbal signal we send either produce a sense of interest, trust, and desire for connection-or they generate disinterest, distrust, and confusion.

Thannawat's introduction

Introduce myself

Hello .. My name is Thannawat Daenkhanob. I am from Thailand. This is my first semester towards my MBA in human resources at Lincoln University. I would like to you to know a little bit more about my background, education, work experience, interests and my ambitions.
I was born in small city in Northeast of Thailand where I lived with my parents. I2 older sisters and one older brother. I started school at age 6 and was in elementary school for 6 years and then secondary school for an additional 6 years. I have bachelor’s degree in Business Administration from Ratchabhat Mahasarakham for 4 years.
My work experience : I worked for DHL company as human resources for 9 years then worked at kiatnakin bank as employee relations manager. And finally, I worked for Yum restaurant company as an employee relations manager and administration manager.
My Hobby My hobby is reading. I read story books, magazines, newspapers and
any kind of material that I find interesting. This hobby got started when I was a little boy.... Also I likes play tennis too. My favourite is driving a car and play tennis.

My personality, I am honestly people which I think it is important. We have honest to family, friend,job and ourselves too. I always open mind to listen everyone, share new idea for get a new knowledge.

My ambition is be a business man and work as volunteer for charity in the same time so i must to study hard and be more mature. I hope that my life will be better and better and I hope that my stay in America will a rewarding experience with no troubles. Finally, I hope all my dreams will come true. I will be very happy if I succeed in my studies and in my life.

N : Chapter 5 : Perception, Cognition, and Communication

Summary

In this Chapter we learned that perception, cognition, and emotion are the three basic elements in the negotiation. First, the chapter begins with the definition of perception. It shows that perception is the process by which individuals connect to their environment. Then it introduces four type of perceptual distortion: stereotyping, halo effect, selective perception and projection. Second, this chapter discusses the framing which is a key issue in perception and negotiation. It presents seven types of frames and how frames work in the negotiation. Then, the chapter discusses the ways to manage misperceptions and cognitive biases in negotiation. Final, it talks about the role of mood and emotion in negotiation which has been the subject of an increasing body of recent theory and research during the last decade.

L : Chapter 2 : Creating Leadership Documents

L : Chapter 3 : Using Language to Achieve Leadership Purpose

In this chapter we learned to do following:
- Achieve a positive ethos through tone and style;- Communicate clearly and concisely;- Use language correctly;- Employ efficient editing techniques.
One way to make my writing clear is to make it concise. Clear writing is direct, to the point, and free of jargon, pomposity and wordy constructions.In this chapter we found that 10 guidelines will help us achieve greater conciseness:
- Avoid the overuse of the passive voice – the actor should come first in the sentence; - Avoid expletives, such as “there is” or “it is” – watch for the “it is …that” construction in particular -Avoid the use of prepositional idioms; - Avoid the overuse of relative pronouns – who, which and that; -Avoid the repetition of words and ideas; - Do not overuse descriptive words, particularly adverbs; - Avoid weasel words, ambiguous noncommittal words; - Be aware of jargon and other kinds of gobbledygook; - Avoid nominalizations; - Finally, avoid redundancies

L : Chapter 5 : Using Graphics and Powerpoint for a Leadership Edge

Summary

Using Graphical & Power Point for a Leadership Edge


This chapter gives us an insight to the following;
1. Recognize when to use graphics
2. Select & design effective data charts
3. Create meaningful and effective text layouts
4. Employ fundamental graphic content & design principles
5. Make the most of PowerPoint as a design and presentation tools
Further breakdowns of the above insights on this chapter are stated below.
1) When to use graphics in presentations are as follows;
• Reinforce the message
• Provide a roadmap to the structure
• Illustrate relationships or concepts visually
• Support an assertion
• Emphasize important ideas
• Maintain and enhance interest


2) When to select and design effective data charts are as follows;
• Pie = Compare proportions and relative amounts
• Bars = Convey absolute value data, relative sizes, or close comparisons
• Step or waterfall = Convey differences
• Histograms = Show what’s typical or exceptional
• Line = Demonstrate trends or interactions between variables
• Scatter Plot = Illustrate how well one thing predicts another


3) Create meaningful and effective text layouts; it is important that when developing a presentation slide, the text layout is very visible and clear. It is also important that a slide is not heavily populated with too much information.


4) Employ fundamental graphic content & design principles: there are basic tips on how a slide; see below


a) How to design a slide;


• Keep it simple: Remember “Less is more”
• Have only one message per slide
• Make sure the slide title captures the “so what?”
• Select graphics that support the message
• Use shading to guide audience to the message
• Use animation only if it reinforces the message


b) How to use colors in slides;
• Dark background (dark blue to black)
• White, cream, yellow, or gold font
• Arial or similar sans serif font
• At least 20 point font size for text, depending on size of the room
• 28+ font size for titles, depending on room


c) Colors and fonts to avoid;
• White background
• Black serif font
• All caps in titles or text
• Initial caps except in titles
• Underlining of text
• Red font on blue backgrounds


In summary, the study of this chapter will help improve your power point presentation skills.

L : Chapter 4 : Developing and Delivering Leadership Presentations

In preparing and delivering a presentation, a presenter needs to take into take the following steps;

1. Plan

2. Prepare

3. Present

Planning: A presenter needs to put into proper perspective the following;

A) Understanding of the type of audience he or she is presenting to

B) Determine an efficient and effective strategy for disseminate information to the audience

A personal example occurs on monthly basis during the presentation of the overview of the bank’s financial performance to the top management. In planning for the presentation, we try to determine the theme for the month’s presentation, the primary purpose for the presentation, what information will be important to them and the expected feedback from the audience.

Preparing: A presenter needs to take time out to concentrate on how best to put together a flawless presentation by carrying out the following;

A) Developing clear, concise and informative introduction, body and conclusion to a presentation

B) Create eye catching graphics that will keep the audience focused on the message on the presentation slides

C) Test the flow and logic behind the information disseminated in the presentation

D) A presenter must endeavor to proof read his presentation upon completion to check for errors

E) A presenter must carry out a dry run of his presentation in order to understand and memorize the information the slides properly.

Personally, I try as much as possible to be alone, memorize my slides, and question every information I have on the slide by asking myself likely question that might me asked and source for intelligent answers for them. I also spend a minimum of 1 hour doing a dry run in front of a mirror a minimum of 3 times. That way, I come up with an appropriate way of passing across my message efficiently and effectively.

Presenting: In presenting, a presenter needs to;

A) Be calm

B) Use the right words and express himself with an appropriate body language

C) Handle Q&A properly

In summary, this chapter explains in a proper context how to put together an informative, efficient and effective presentation. It also explains in a nutshell how you can mitigate against hindrances to a good presentation.